Frequently Asked Questions

Welcome to Pocket Aparetment's FAQ's, we are so happy you are thinking about staying with us!
We have tried to answer the most common questions below.

Our Property's & Location's

Below are some common questions about our property's & location's...

What is Pocket Apartments?

Pocket Apartments offers you the chance to experience London like a local by providing two beautiful holiday rental properties in the heart of Kensington and Notting Hill. We offer a unique opportunity to immerse yourself in the vibrant tapestry of local life, rather than just being a tourist.

Where are Pocket Apartments located?

We have two stunning properties in London’s most coveted neighbourhoods:

Kensington:
Located in the prestigious Kensington area, our apartment offers easy access to Kensington Palace, Hyde Park, and Kensington High Street.

Notting Hill:
Our Notting Hill property is situated in the iconic Notting Hill neighbourhood, known for its colourful houses, Portobello Road Market, and cultural attractions.

What is the difference between the Kensington and Notting Hill properties?

Each property has its own unique charm and features. The Kensington property offers proximity to Kensington Palace and Hyde Park, while the Notting Hill property is located in the iconic Notting Hill neighborhood. Please refer to the property listings for specific details on each apartment.

Booking and Reservations

Below are some of are common questions about booking and reservations.

How do I book a stay at Pocket Apartments?

Use "book your stay" on our website, choose your preferred property, select your dates, and follow the simple booking process. You will receive a confirmation email once your booking is complete.

Is there a cleaning fee or security deposit?

We charge a cleaning fee, which is included in the total cost when you book. Additionally, a refundable security deposit may be required, and it will be returned to you after your stay if there are no damages or issues.

Can I cancel or modify my reservation?

Cancellation and modification policies are outlined in our terms and conditions. Please review them carefully before booking. If you need to make changes to your reservation, contact our customer support team, and they will assist you.

Do you offer discounts for longer stays?

We may offer discounts for extended stays. Please check our website for any ongoing promotions or contact our customer support team for more information on extended stay discounts.

Check-In and Check-Out

Below are some common questions about check-in and check-out.

When is Check-In and Check-Out?

Our standard check-in time is at 3pm, and check-out time is at 11am. Please note that early check-in or late check-out may be available upon request and subject to availability. Contact our customer support team in advance for assistance with these requests.

Can I request early check-in or late check-out?

Early check-in and late check-out requests may be accommodated based on availability. Please contact our customer support team in advance to inquire about the possibility and any associated fees.

Does Pocket Apartments offer Luggage Storage?

If you arrive in London earlier than our standard check-in time and need a place to store your luggage, we offer luggage storage services at our office located at 96 Kensington High Street, London. Our friendly staff will be happy to assist you with storing your bags securely until your apartment is ready for check-in.

Amenities and Services

Below are some common questions about amenities and services.

What amenities are included in the apartments?

Our apartments are fully equipped with modern amenities, comfortable bedrooms, Wi-Fi, most include a well-equipped kitchen, and all the comforts of home. Please refer to the specific property listings on our website for detailed information on each apartment’s amenities.

Is housekeeping included during our stay?

Housekeeping services vary depending on the length of your stay. Please refer to the specific property listings for details on cleaning services. If you require additional housekeeping, it can be arranged for an extra fee.

Are the apartments child-friendly?

Our apartments are suitable for families and children, but it’s essential to supervise children at all times, especially around any potential hazards. Please let us know if you need any specific accommodations for your family.

Is there a concierge service available?

We do not have an on-site concierge, but our customer support team is always available to assist you with any requests, reservations, or information you may need during your stay.

Can I request additional amenities or services during my stay?

If you have specific requests for amenities or services not included in your booking, please reach out to our customer support team, and we will do our best to accommodate your needs.

Is parking available at Pocket Apartments?

Parking availability may vary by property. Please check the specific property listing for information on parking options or contact our support team for assistance.

Dining and Food Options

Below are some common questions about local dining and food options.

Are there grocery stores and restaurants nearby?

Notting Hill and Kensington are both well known for the excellence of their dining and food options. There is a huge variety and diversity. Each studio has a manual filled with our favourite recommendations. Both of our properties are conveniently located near grocery stores, restaurants, and local shops. You’ll have easy access to a variety of dining and shopping options to enhance your stay.

Local Attractions and Recommendations

Below are some common questions about Local Attractions and Recommendations.

Can you provide recommendations for local attractions and activities?

Our team is happy to provide recommendations for local attractions, dining, shopping, and activities. Feel free to ask for personalised suggestions during your stay.

Do you have information on local transportation options?

Yes, our properties are well-connected to London’s public transportation system. You’ll find nearby tube stations, bus stops, and other transportation options to explore the city with ease.

Transportation

Below are some common questions about transportation.

Is public transportation easily accessible from Pocket Apartments?

Yes, our properties are well-connected to London’s public transportation system. You’ll find nearby tube stations, bus stops, and other transportation options to explore the city with ease.

Do you provide airport transportation services?

While we don’t offer airport transportation, we can recommend reliable transportation options from the airport to our properties. Please contact us for suggestions and assistance with transportation arrangements.

Safety and Security

Below are some common questions about safety and security.

How do I gain entry to my apartment?

Our apartments are equipped with Klevio key access technology, providing a convenient and secure way for guests to enter their accommodations. Klevio allows for keyless entry using a smartphone app, enhancing the ease and security of access to your apartment.

For guests who prefer traditional key access, we also offer regular key access as an option. You can request a physical key upon check-in if you prefer this method of entry.

Are the properties secure?

Our properties are equipped with security features such as secure entryways, well-lit common areas, and surveillance cameras in public spaces to ensure your safety.

Are the properties in safe neighborhoods?

Yes, both of our properties in Kensington and Notting Hill are situated in safe and well-regarded neighborhoods within London. We prioritize the safety and well-being of our guests and have chosen these locations for their excellent reputation and low crime rates. You can feel comfortable and secure while staying in these vibrant and welcoming neighborhoods. If you have any specific safety concerns or need further information about the local area, please don’t hesitate to reach out to our customer support team, who will be happy to provide additional details and assistance. Your peace of mind is important to us.

What do we do in an emergency?

In case of emergencies, we have clear and easy-to-follow emergency procedures, including contact information for local emergency services and support.

Pet Policies

Below are some common questions about our pet policy.

Are pets allowed in Pocket Apartments?

Yes, we are happy to accommodate pets in our apartments but there is a pet fee of £25. We understand that pets are part of the family, and we welcome them to ensure a comfortable experience for all guests. Please inform us in advance if you plan to bring a pet so that we can make the necessary arrangements to make your stay enjoyable for both you and your furry friend.

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