Refund policy

CANCELLATION POLICY.

1. At Pocket Apartments, we aim to provide flexibility while ensuring a fair and transparent booking process. Please review the following cancellation terms:

2. To obtain a Full Refund (minus a 3% administrative fee): Cancellations made within 48 hours of booking are eligible for a full refund, excluding a 3% administrative fee.

3. To obtain a 75% Refund: Cancellations made up to 30 days before the scheduled check-in date will receive a 75% refund of the total booking amount.

4. To obtain a 50% Refund: A 50% refund of the total booking amount is available for cancellations made on or before 14 days prior to the check-in date. 

Cleaning Fee: The cleaning fee will be fully refunded if the cancellation occurs before check-in.

For cancellations outside of these policies, please contact us directly. We will make every effort to accommodate you where possible.

All cancellations must be submitted in writing for processing. We appreciate your understanding, and thank you for choosing Pocket Apartments.

As a reminder, you are solely responsible for ensuring that you and your guests know and comply with the Pocket Apartments Terms and these Pocket Apartments Rules, including keeping the Pocket Apartments clean and tidy and in the same condition as you found it. We hope you enjoy your stay!