Our Pocket Apartments House Rules

Pocket Apartments House Rules

Last Updated: March 4th, 2025

These Pocket House Rules apply during your stay at a Pocket Apartments property.

CHECK IN AND OUT.

1. You may check in any time after 3 pm local time and must check out by 11 am local time. If you would like to check in a little earlier or check out a little later, please let us know by selecting a new time through the website (www.pocketapartments.uk). You may also request a new time by texting POCKET HELP to +447377411053, calling us at +447377411053, or emailing us at hello@pocketapartments.uk. We’ll do our best to accommodate your request and will confirm any modified check-in and/or check-out time by text or email. Be sure to follow any additional instructions these changes may require.

2. If you overstay past your designated check-out time by more than one (1) hour, we reserve the right to enter the Pocket, remove any belongings, change the locks or lock codes to the space and take further action as necessary or appropriate. You may be liable for any associated costs and for additional fees of up to 150% of the practical daily rate of your stay for each day (full or partial) that you overstay, as well as any other related damages, fees, costs or expenses incurred by us (e.g., relating to our loss of a subsequent guest reservation or booking alternative accommodations for any part of the time that you overstayed).

3. In connection with your stay, you should receive an email from us containing check-out instructions. Please follow those instructions and call or text us at the phone number provided with any questions.

BASIC HOUSE RULES.

The following are prohibited.

1. We do not allow smoking of any kind (including on balconies or terraces), including but not limited to nicotine, tobacco-derived products and/or cannabis-derived substances (including vaping and e-cigarettes); breaking this rule will incur a £250 fine plus the cost to clean and deodorise the Pocket Apartment.

2. Parties or events;

3. Unreasonable numbers of guests, including any that exceed the maximum permitted by law;

4. The number of overnight guests cannot exceed the maximum allowed for the unit, This information is posted on the website.

5. Excessive noise;

6. Audible noise outside of the Pocket Apartments after 10 pm local time;

7. Disturbing neighbours or invading their privacy or security;

8. Illegal substances or activity (e.g., involving drugs, the Internet, or otherwise, including illegal downloads or file sharing, whether using our, your own, or a third-party device or Internet connection);

9. Pornography production or prostitution;

10. Dangerous or hazardous items (e.g., those that may increase the risk of fire or explosion, such as candles or lighters);

11. Placing of obstructions, signage, garbage, food, or personal items unattended outside our Pocket Apartments;

12. Creating unsanitary conditions (e.g., generating excessive trash or offensive odors, or attracting pests);

13. Making any change, modification, alteration, or addition whatsoever to the apartment or its contents (including moving furniture around);

14. Soliciting or loitering around the space or building;

15. Commercial photography, film, or videography (without expressed written consent); and

16. Using the Pocket Apartment for any purpose other than personal accommodation.

17. Pets / Animals / Service Animals without expressed written consent. Fees apply.

OTHER.

1. Zero tolerance. Please ensure that you respect all members of staff and your fellow residents. Pocket Apartments is a safe and friendly environment where everybody should be treated with the same level of respect. Following our non-discrimination and harassment policy, we have zero tolerance for racism, sexism, discrimination, intimidation, or violence of any kind.

2. Guests. You may permit guests to occupy the Pocket Apartment overnight only to the extent authorised by us in writing, and you must accompany and supervise such guests at all times. Suppose you exceed any applicable maximum authorised number of overnight guests. In that case, you will be liable to pay additional fees of up to 100% of your effective daily rate for each unauthorised guest. We may revoke or terminate your license to occupy the Pocket Apartment/s immediately. You also acknowledge and agree that we may require you and/or your daytime or overnight guests to provide us with documentation verifying your guests’ identity, such as a passport and other information.

3. Supplies. We provide an initial supply of consumable household supplies and toiletries.

4. Houseware. We also provide linens and kitchenware for your use during your stay. Any items removed from the Pocket Apartments will be charged to you following the Pocket Apartments Terms.

5. Amenities. Only those amenities described in your booking confirmation email are available to you. Please follow any instructions that have been provided to you or may be posted on the property. Your use of any amenities is at your sole risk. Guests younger than 18 must be accompanied by an adult when using any amenities and other common areas.

6. Parking. Parking options and instructions may be provided in our booking confirmation email. If you or your guests choose to use any recommended parking options, you (and your guests, if applicable) must comply with all provided instructions, all publicly posted parking signs and policies, and any other applicable parking laws. Pocket Apartments is not responsible for your or your guests’ non-compliance with such instructions, signs, policies, or regulations.

7. Safety and Security. You are responsible for your and your guests’ safety and security. Please read, listen to, and comply with any fire, health, or safety rules and regulations which are provided to you, let us know of any condition in, on, or around the Pocket Apartments that you believe may be a fire, health, or safety risk to you or your guests, report to us any inappropriate conduct or behaviour you or your guests observe in or near the Pocket Apartments (e.g., potential loiterers or squatters), and lock all windows and doors before you leave the Pocket Apartments. If you are experiencing a medical or other emergency, or believe you are a victim of or witness to a crime, please contact the nearest hospital and/or local police.

8. Reporting Damage to a Pocket Apartments. You must notify us in writing of any damage to the Pocket Apartments or any of its contents that occurs during your stay, even if you regard the damage as minimal or normal wear and tear or if you do not believe the damage is your fault. If you do not notify us of any such damage, you will be responsible for such damage under the Pocket Apartments Terms.

9. Communications. There may be property management or other professionals unaffiliated with Pocket Apartments located on-site. Please direct all of your requests and communications to Pocket Apartments using the contact information previously provided to you.

10. Other Instructions. In connection with your stay at Pocket Apartments, we may provide you with other written instructions applicable to your stay. These written instructions are “Additional Terms” defined in the Pocket Apartments Terms. Please follow those instructions, ensure that your guests follow them, too, and call us if you have any questions.

CANCELLATION POLICY.

1. At Pocket Apartments, we aim to provide flexibility while ensuring a fair and transparent booking process. Please review the following cancellation terms:

2. To obtain a Full Refund (minus a 3% administrative fee): Cancellations made within 48 hours of booking are eligible for a full refund, excluding a 3% administrative fee.

3. To obtain a 75% Refund: Cancellations made up to 30 days before the scheduled check-in date will receive a 75% refund of the total booking amount.

4. To obtain a 50% Refund: Cancellations made within 14 days of the scheduled check-in date will receive a 50% refund of the total booking amount.

Cleaning Fee: The cleaning fee will be fully refunded if the cancellation occurs before check-in.

For cancellations outside of these policies, please contact us directly. We will make every effort to accommodate you where possible.

All cancellations must be submitted in writing for processing. We appreciate your understanding, and thank you for choosing Pocket Apartments.

As a reminder, you are solely responsible for ensuring that you and your guests know and comply with the Pocket Apartments Terms and these Pocket Apartments Rules, including keeping the Pocket Apartments clean and tidy and in the same condition as you found it. We hope you enjoy your stay!

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These Pocket Apartments House Rules are expressly incorporated into the Pocket Apartments Terms of Service between you and us ("Terms of Service") and are “Additional Terms” as defined therein. Capitalised terms not defined herein shall have the meaning outlined in the Pocket Apartments Terms.